Refund & Cancellation Policy

No Refund Policy

All sales are final. NeoPass does not offer refunds for any Pro subscriptions or services purchased through our platform.

Important: No refunds will be provided under any circumstances, including technical limitations or network restrictions.

Payment Failures

In case of payment failures or transaction errors, any amount debited will be automatically refunded by the payment gateway according to their refund processing timeline.

Note: Refund processing for failed payments is handled directly by the payment gateway and typically takes 5-7 business days.

Subscription Terms

Once a Pro subscription is successfully activated, it cannot be cancelled or refunded. Please ensure you review your subscription plan before completing the payment.

  • Pro subscriptions are non-refundable
  • Subscriptions are valid for the purchased duration only
  • No partial refunds for unused subscription time
  • Tokens do not carry over after subscription expiry
  • Account sharing is prohibited. No refunds will be provided for session termination due to concurrent logins

Technical Requirements & Limitations

For the Pro version to function properly, users must ensure:

  • Your network must NOT restrict access to the neopass.site domain
  • If your assessment platform uses IP locks with only domain whitelisting (without allowing neopass.site), the service will not work
  • Firewall or proxy restrictions blocking neopass.site will prevent functionality

⚠️ Warning: No refunds will be provided if the service doesn't work due to network restrictions, IP locks, or domain whitelisting limitations on your assessment platform.

Contact Support

For any payment-related queries or technical issues, please contact our support team at support@neopass.site